Friday, August 23, 2013

Dear Pam and Horizon Blue Cross..

Dear Pam, 

If you stumble here somehow and manage to read this I truly want you to know how truly thankful I am that I reached you on the other end of the benefits line today. I want to apologize for bursting into tears and making you  emotional and worried about me. Most of all thank you for fixing the billing issues. 

I know how blessed we are to have wonderful insurance. I wish so many others were as blessed as we are. For all of our IUI's up until June 2012 we only had to pay a $10 copay for each visit. The only additional payments we were required to make were for blood work in regards to progesterone because my insurance company wanted me to go to another lab for that. 

So when we received $1202.36 bill yesterday for June's IUI and July's blood work I nearly fainted. How could we go from having coverage and never receiving a bill- to receiving this large bill? This large bill that needed prompt payment prior to any further treatment. My husband lost his job in June, and at that time we switched the insurance over to my name. It is the same exact insurance company though. So what went wrong? Why don't we have coverage. anymore? Why are our deductibles threw the roof right now?? Did I do something wrong when I switched the insurance? We can't afford this is our IUI going to be cancelled?? So many questions. So much going through my mind. 

So today I went to the doctors and found that my little lonesome follicle did grow to 19mm and lining was still okay at 7mm so my IUI was scheduled for tomorrow morning. We can't afford the bill we just received, let alone go through with another IUI if there is change in our coverage right now. So when I got home from the doctors office I promptly called the benefits line. 

Thats when I reached you Ms. Pam. You took your time to explain that the issue was that all the information from our insurance when under my husbands name needed to be transferred to my name. The bills would be resubmitted, and we wouldn't owe anything. We wouldn't OWE anything. 

We are still covered. We can move forward in this cycle. I didn't do something wrong. 

We wouldn't owe anything. 

And then I started hysterically crying. You told me to take a deep breath. You promised me its all okay and there is no change in coverage. You wouldn't hang up until I stopped crying. You wished me luck. You were a human. You were like a mother. 

Pam you made my day. You really lifted a weight that had me backed into a corner. I was so scared that we were not going to be able to do this IUI. After all the other worries I have about this cycle- billing was not one of them. 

So while you may never find your way here, and you are probably currently leaning into a coworkers cubicle to tell them you just had a hysterical woman on your line- I truly thank you from the bottom of my heart. 

You see in this journey there is already so much. I've been carrying it around and pushing forward for so long now. I put on my happy face. I don't cry often- and unfortunately for you- you recieved me at the end of my rope. 

They were happy tears Pam. Tomorrow I will go to the doctors office and have my IUI. Everything will be covered by my insurance. My super follicle has stuck around and there is no reason left that this can't work. 

So Im sorry I burst into the tears- but I am just so happy that this may be it. That after lots and lots of hurdles - maybe this is it. And you Pam- you had a part in it. 

Im so thankful. 

So very thankful and blessed. 

Love,

The way overly emotional infertile woman you just hung up with<3


16 comments:

  1. Oh Kasey! I'm sorry you had to worry about all of that, but I'm glad such a kind hearted person answered your call and could answer all of your questions to put your mind at ease.

    And, Yay for supper follie :) I'm so glad everything looks good and you are able to move forward with your IUI tomorrow. I'm praying that this is it and will be your BFP cycle!

    Hang in there Kasey! Hugs!
    Kristine

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    1. Thanks Kristine I'm so glad Pam answered too. she was so sweet it could have been so much worse. How's your cycle??

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    2. This cycle's going well so far. I had a 24mm follicle on CD10 so we triggered that night. We're doing TI, and I should have ovulated yesterday. I keep trying to remind myself that we've done what we can and the outcome of this cycle is out of my hands now. So far that little speech is working but I'm sure as test day gets closer I'll be going a little crazy! Thanks for asking, you're so sweet! Good luck tomorrow!! We'll be TWW buddies!!
      Kristine

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    3. Thats awesome Kristine! Let me know how you are making out for sure!!

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  2. Dear Kasey, you'll be in my thoughts tomorrow, I am hoping for the very best for you two!

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  3. So glad you got to talk to such a sweet lady!!!

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    1. God definitely chose her to answers call today there is no doubt in mind. Any other operator may have handled things so differently and she was perfect.

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  4. Hi from ICLW. So happy that your insurance decided to pay up.

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  5. How wonderful :) This is why I always tried to be as kind and patient as possible when I worked with customers. You never know when your kindness, which costs you nothing, will mean the world to someone else. I hope karma treats her well :)

    Good luck tomorrow!!

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    1. Me too Anne- you never know what the person on the other end of the phone is going through. Hope karma brings her roses :)

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  6. Oh, I am so sorry you had to go through that stress but so glad that you got to talk to that lovely lady who was so caring!! Just having someone take the time and treat you like more than a number makes such a difference. I am sure that somehow your heartfelt thanks will come through to her.

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    1. I hope so she truly took her time with me and then wouldnt hang up until I was able to calm down. She made me feel very at ease which is so important.

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  7. So glad you were able to talk with a woman who was compassionate and understanding. I hope this follicle is it for you!

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